Refund policy

Effective Date: January 1, 2022

At DryPaws, we want you and your pets to love every purchase. If you are not completely satisfied, we're here to help with a simple and transparent return process.

30-Day Return Policy

We proudly offer a 30-day return window from the date your order is delivered.

To qualify for a return, items should:

Be returned within 30 days of delivery
Be unused or only lightly inspected
Be in their original packaging whenever possible
Include all original accessories

Free Returns

DryPaws offers free return shipping for eligible orders.

If your return meets our policy requirements, we will provide return instructions at no additional cost.

Refund Process

Once your returned item arrives and passes inspection, we will begin processing your refund.

Refunds are typically issued to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

Damaged, Incorrect or Defective Products

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Order number
Photos of the product
Photos of the packaging

We'll resolve the issue promptly by offering a replacement or full refund whenever appropriate.

Order Cancellation

Orders may be canceled before fulfillment.

If your order has already been processed or shipped, it cannot be canceled but may still qualify under our return policy.

Non-Returnable Items

For hygiene and safety reasons, heavily used pet products, intentionally damaged items, or products returned outside the return period may not qualify for a refund unless required by law.